Telephone Etiquette
Online Course with PDF Workbook Included
Editor’s Rating:
At the end of this workshop, participants should be able to:
At the end of this workshop, participants should be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
