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Conflict Resolution

Current Status

Not Enrolled

Price

$0.00

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Online Course with PDF Workbook Included

Editor’s Rating:

At the end of this workshop, participants should:

At the end of this workshop, participants should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Course Content

Conflict Resolution
Conflict Resolution-Final Assessment