Civility In The Workplace
Online Course with PDF Workbook Included
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By the end of this workshop, participants will be able to:
By the end of this workshop, participants will be able to:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Gain skill in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills, such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
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Course Content
Civility in the Workplace
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Civility in the Workplace-Final Assessment
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