Business Etiquette
Online Course with PDF Workbook Included
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By the end of this workshop, participants will be able to:
By the end of this workshop, participants will be able to:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines to making effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps to handshaking.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.
- Understand basic guidelines in international etiquette.
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Course Content
Business Etiquette
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Business Etiquette-Final Assessment
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